Credits are non-refundable
Credit packs and subscription credit grants are digital, used-on-demand service credits. Once credits have been added to your account, they are non-refundable and cannot be exchanged for money, including any unused balance. Credits are not a deposit or a stored-value account.
Cancelling a subscription
Monthly subscriptions renew automatically until you cancel. Cancel anytime from the Buy credits page (or through your Razorpay/PayPal account settings). Cancelling stops future renewals; it does not refund the current period. Credits already granted stay on your account. Depending on the provider, your plan may remain active until the end of the paid period.
What we will refund
- Failed charges: your payment was taken but the credits were not added to your account, and they do not appear after a few minutes.
- Duplicate charges: you were charged more than once for the same purchase.
- Unauthorised charges: a purchase you did not make from your account. Please tell us promptly.
When one of these applies we will either add the missing credits or refund the amount to your original payment method. Refunds are issued through the payment provider and usually appear in 5–7 working days, depending on your bank.
Replies that fail
If a search or reply fails on our side, the credits for that action are returned to your balance automatically. See the Terms for how credits are used.
How to ask for a refund
Email support
Include your account email, the date and amount of the purchase, and the payment reference shown on your receipt or on the Buy credits page (Razorpay IDs start with “pay_”; PayPal orders use the PayPal order or capture ID). Please never send card numbers, UPI PINs or passwords.
Payments
INR payments are processed by Razorpay; USD/international payments by PayPal. PlotAndCast does not receive or store your full card or UPI details. See our Privacy Policy.
Nothing here limits any rights you have under applicable consumer law.